Securing a position at an organization like Emmaus Homes is a goal many aspire to achieve. Today, we have the privilege of going behind the scenes with Michael, Senior Talent Services Specialist at Emmaus, as he shares invaluable insights on how you can not only ace your interview but also land a role. If you're ready to elevate your interview game and step into a career at Emmaus, read on for Michael's expert advice.
Describe your typical recruitment process.
Our recruitment process begins when individuals interested in employment with our organization apply through our career portal, where the various job boards we post on direct them. We then review their responses to our global and job-specific questions, as well as their resumes. The vetting process continues with a phone screen and a face-to-face interview. Candidates deemed a good fit and those who accept a job offer can expect an exceptional candidate experience throughout the onboarding process.
What advice do you have for candidates before the interview?
Like many non-profit organizations, we offer resources on our website, social media platforms, and career-focused channels where candidates can learn about us. I suggest not only confirming that the role matches one’s qualifications but also ensuring that the company culture aligns with a candidate's values and ethics. At Emmaus, we emphasize core values—being customer-centered, acting with integrity, taking initiative, and collaborating. Candidates who struggle with these values may not be successful long-term in the roles they apply for.
How should candidates prepare for common interview questions and tailor their responses to demonstrate a clear understanding of the company's values and goals?
Being able to speak to our organization’s goals and values demonstrates that a candidate has done their research and is looking for more than just a paycheck. At Emmaus, we believe in doing "work that matters," and we seek candidates who will find fulfillment in making a difference. Ideal candidates can highlight how their values align with ours by sharing examples from their work or volunteer history that show those values in action.
Tips to effectively highlight relevant skills and experience during an interview?
While candidates often feel inclined to talk extensively about themselves at the start of an interview, it’s best to let the interview unfold as the interviewer intends. Trust that the interviewer will ask a variety of questions designed to assess the necessary skills and experience. If by the end of the interview a candidate feels they haven’t highlighted certain strengths, a closing statement that includes those strengths can leave a strong final impression.
How can candidates express their cultural fit during the interview process?
In addition to discussing shared values, candidates can demonstrate cultural fit by showing they are someone the interview team would enjoy working with. Productivity improves when teams get along, so candidates who come across as friendly, adaptable, and understanding will have an edge over others who may have more experience but lack these qualities. Simply put, people want to work with people they like.
What is an effective way to turn a potential weakness into a strength?
Candidates should not be afraid to speak honestly about their weaknesses. Astute interviewers will ask questions that reveal areas for improvement, and candidates who gloss over them may raise concerns about self-awareness and integrity. Instead of framing weaknesses as flaws, view them as opportunities for growth. Discuss steps you’ve taken to address these areas, such as professional development or learning from past mistakes. This shows both self-awareness and a willingness to improve, which is often seen as a great strength.
Can you offer advice on maintaining confidence while also being genuine during an interview?
Organizations are increasingly conducting interviews in less formal settings, allowing candidates to relax and show how they conduct themselves in a more natural environment. Manners, communication, and social awareness all come into play. Candidates should be themselves but respectful of the opportunity. Confidence is important, but it should be balanced with humility and the ability to acknowledge areas for growth. This approach shows self-assurance without coming across as arrogant.
What questions should candidates avoid asking during an interview?
While there are many “smart” questions candidates can ask during an interview, it's best to avoid asking questions just for the sake of appearance. Interviewers can tell when questions are generic or pulled from a list. Instead, focus on asking thoughtful questions that genuinely came to mind during your research and that show you understand the organization and the role. Avoid challenging or overly complex questions, such as “Why was the last person in this role not successful?” A better way to ask this might be, “Can you share why this role is currently open?”
How can candidates effectively follow up after an interview?
A polite follow-up, while not always necessary, can show a candidate’s continued interest and enthusiasm. Keep it concise and avoid sending it too soon after the interview. I recommend not asking for an update unless a significant amount of time has passed beyond what was communicated. Stay away from pushy or overly eager language, and your follow-up should be well-received.
In the era of virtual interviews, what advice do you have for candidates to make a strong impression?
Many of our interviews are virtual, and the candidates who stand out are those who make an effort with their presentation. A steady camera, positioned properly to avoid a distracting close-up, is ideal. Pay attention to the overall appearance, including professional attire and a visually pleasing backdrop. Treat the virtual interview just like an in-person one, demonstrating the same level of professionalism and respect.
Thank you for joining us in this deep dive into interview success at Emmaus Homes! We hope Michael's insights have provided you with the tools and confidence to make your next interview memorable. Landing a role at Emmaus means joining a dedicated team driven by a mission to make a difference.
Now, it’s time to take what you’ve learned, put your best foot forward, and show how you can contribute to the Emmaus mission. Good luck – your next step could lead to an impactful career at Emmaus Homes!
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